Atelier, a specialist catering brand from Bartlett & Mitchell, operates across multiple client sites in London's fast-paced corporate environment. As hybrid working reshapes office culture, providing tailored, high-quality B2B catering services has become vital to attracting staff back to the workplace and enhancing client experiences.
However, without an efficient system for managing hospitality orders, Atelier faced escalating operational challenges. To streamline their operations and unlock new growth opportunities, Atelier turned to Spoonfed.
Atelier reduced time spent on order admin from hours to minutes by moving away from spreadsheets and emails to a streamlined, automated system.
With Spoonfed, all changes and updates are automatically logged, eliminating confusion and giving kitchen teams confidence that they have the most accurate information.
What once took four hours—reconciling and summarising client charges—now takes just 30 minutes, freeing up time for strategic work.
Before adopting Spoonfed, the admin created from receiving and managing orders required extensive manual and timely processes for the Atelier team. Orders were sent to a shared mailbox accessed by three team members, creating complexity and risk.
"Prior to using Spoonfed, orders being placed were handled via Excel and emails, and it became extremely heavy on admin," said Joshua Parker, Manager at Atelier.
This method resulted in hundreds of weekly emails, requiring significant manual effort to organise, interpret, and forward to kitchen teams. Any changes to orders—such as quantities, time required, allergen alerts or guest increases—risked being missed.
Beyond the visible admin burden, Atelier identified hidden costs. Manual changes to bookings created uncertainty over production details, increased the risk of order errors, and made it difficult to record and reconcile additional charges accurately.
The inefficiencies placed an unsustainable workload on management. Joshua frequently worked 20–30 hours of overtime per week to monitor orders, confirm details, and ensure accuracy.
With Spoonfed, Atelier's customers now enjoy a clear, visual ordering journey. Clients can confidently place, edit, and reorder while receiving instant order confirmations.
The menu settings control date & time availability, required notice and volume, allowing Atelier to maintain complete operational control across locations.
Spoonfed's production notes automatically capture all customer edits and updates, reducing mistakes and boosting kitchen confidence.
Managers can quickly generate production reports and summaries for upcoming days, supporting better planning and efficiency.
With a few clicks, managers can pull comprehensive summary and breakdown reports, saving hours that, without Spoonfed, were previously spent manually tracking orders and payments.
"Since using Spoonfed, my workload has been cut by 1/3rd. That speaks for itself!" Joshua shared.
Tasks that once took four hours—such as compiling and reconciling client charges—now take just 30 minutes, freeing time for strategic operations.
With a more professional and seamless ordering process, Atelier quickly saw improvements in client relationships.
"I now pull a summary and breakdown report and forward it to the client before charging as opposed to my previous method of manually tracking and adding everything up."
Spoonfed's clarity and user-friendly functionality helped Atelier win back a key client and deliver a higher standard of service across their portfolio.
By removing the manual bottlenecks, Atelier positioned itself to meet growing demand as workplace dining experiences become even more critical in the post-hybrid work era.
By partnering with Spoonfed, Atelier has transformed its corporate catering operations. Time-consuming manual processes have been replaced with streamlined workflows, empowering teams, delighting clients, and opening the door to new growth opportunities.
Atelier's success story proves that the right catering management system doesn't just remove admin—it enhances service quality, client trust, and business scalability.
