Online Ordering for Caterers

Online Ordering for Caterers

Are you tired of juggling orders through emails and phone calls? Manual order tracking can lead to mistakes and wasted time, especially when managing events with large attendee lists.

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How Online Ordering Works

Step 1
Launch online menus
Use the back-office menu management tool to add items and compile menus.
Step 2
Customers create an account
Customers can register their own accounts which can be managed by you inside the CRM.
Step 3
Customers create and pay for orders
Customers can create orders and pay for them using the methods you allow.
Step 4
Customers manage orders
Customers can use their profile page to manage and update their orders without support.
Step 5
Manage orders in back-office tools
Once orders are placed, you can manage them all in-one-place inside order management.

Advanced Ordering for Corporate Catering Scenarios

Empower Individual Choices with

Group Order
Links
Facilitate personal menu selection for group events, enhancing guest satisfaction and reducing waste.
how to create a group catering order on spoonfeds online group ordering platform.

Optimize Day-Long Catering with

Multi-Time
Slots
Let customer place orders spanning multiple time slots for all-day events on a single transaction.
How to create a mutli time-slot order on spoonfeds online ordering platform.

Diversify Your Service with

Twin Order
Flow
Create two different ordering platforms to cater to different customer groups with custom ordering paths and menus.
twin-order flow allows caterers to create two unique order platforms with different menus and order rules.

Receive, Produce & Deliver Catering Orders

Dashboard

The dashboard provides a comprehensive overview of your catering operations in real-time.

Monitor live order activity across all locations.
View key performance indicators at a glance.
Filter data by site, order type, or date.
Identify top customers and orders quickly.

Catering CRM

Manage all customer data, preferences, and order histories from a single location.

Store essential contact and order history details.
Track customer progress and reviews.
Identify at-risk customers and top clients.
Store crucial on-site catering facilities

Order Management

Streamline the entire order process from placement to delivery with ease.

Manage orders in real-time with live updates.
Easily handle last-minute changes and cancellations.
Generate detailed order reports for analysis.
Enhance accuracy with item selection tracking.

Quote Management

Easily create, manage, and convert quotes into confirmed orders.

Generate detailed quotes with itemized pricing.
Track quote approval status and history.
Convert approved quotes to orders seamlessly.
Monitor quote performance and success rates.

Kitchen Production

Organize kitchen tasks and production schedules efficiently for timely delivery.

Filter live orders for precise production planning.
Ensure accurate ingredient tracking and management.
Generate production reports for inventory needs.
Facilitate smooth operations with clear instructions.
Catering delivery assignment and tracking software screen.

Delivery Coordination

Manage delivery assignments and track order fulfillment effortlessly.

Assign drivers and monitor delivery statuses.
Customize delivery zones for precise service areas.
Generate delivery notes for proof of receipt.
Manage pick-up orders alongside delivery requests.
Catering invoice management software screen.

Invoice Automation

Streamline invoicing with automated updates and easy tracking.

Automatically create invoices based on orders.
Ensure accuracy with auto-updates for order changes.
Group multiple orders for consolidated billing.
Integrate seamlessly with finance systems.

Menu Management

Manage and customize menus based on customer needs and availability.

Create menus with detailed item information.
Adjust menus dynamically for different clients.
Set availability based on location and lead time.
Integrate allergen and nutritional information effortlessly.

Reports & Analysis

Access vital business data for analysis and decision-making.

Generate detailed reports on payments and orders.
Export data in Excel format for further analysis.
Analyze customer data to identify trends.

Online Ordering Portal

Allow customers to place and manage orders easily online.

Support group and multi-slot ordering options.
Provide secure payment options for customer trust.
Customize checkout fields for better data capture.
Streamline the ordering journey for higher satisfaction.

Checkout Options

Customizable Checkout Options for Caterers to Capture Every Detail

Spoonfed's checkout options ensure a smooth, error-free process from start to finish. Customize fields, from dates and room info, to dept codes and PO numbers.  
Precise and efficient order completion and relevant data capture every time.

Configurable Text Fields

Tailor-Made Information Fields for Comprehensive Order Details

Guarantee all vital order information is captured with customizable text fields and drop down lists, and additional time fields.

Budget Spend Controls

Our Order Approval feature gives Compliance and Efficiency for Both Client and Catering Team

Supplement the comprehensive payment options available by ensuring the extra step of an order requiring approval is managed well, but doesn't harm the frictionless nature of the order journey

Attachments

Seamless Attachment Integration for Enhanced Order Clarity

Easily supplement any notes entered in the fields by attaching additional instructions.

Enhanced Delivery Details

Accurate Room and Building Details Avoids Mistakes and Wasted Time

Allow the customer to choose from a list of predefined locations for precise delivery instructions.